|
|
|
 | Customer Service, Marketing, Telemarketing and Image Retrieval departments. |
| In-branch Sales and Service platforms and Tellers. |
| Distributed front-office franchises. |
| Integrated voice response units. |
| Automated teller machines. |
| Internet access points. |
SNAPPI Customer Service enables the intelligent integration of summary and detail data housed within the legacy environment and provides transparent navigation and access to what is needed, when it's needed. Service and sales agents are able to focus on the customer without having to hassle with the nuances of the many discrete application systems that house the customer's information. Training costs are reduced due to the SNAPPI Customer Service intuitive common front-end.
The information obtained from the installed legacy applications is mapped into the pre-defined SNAPPI Customer Service data structures and desktop displays which are available in 3270, Visual Basic or Java/HTML formats to provide turnkey operations.
The data structures are easily customized but already include an extensive array of data elements that support any banking service or sales functions that requires access to the information encapsulated by the following types of application systems:
| Customer Information |
| Demand Deposit Accounting |
| Savings |
| Certificate of Deposit |
| IRA |
| Credit Card |
| Debit Card |
| Installment Loan |
| Mortgage Loan |
| Trust |
| IRS 1099/1098 Reporting Data |
As a turnkey deliverable, SNAPPI Customer Service provides any or all of the data elements in message-based format to a variety of desktop display and voice components and many other types of WAN, LAN, intranet and Internet networked devices and to any intelligent process on any type of processor.
SNAPPI
VendorLinks™
SNAPPI VendorLinks are modular applications that enable corporate-wide turnkey access to pre-described components of 'third-party vendor' application systems.
As simple as 1, 2, 3 ...
| A request for information from a third-party vendor application is initiated by any intelligent process, including Internodal's SNAPPI middleware product or SNAPPI Customer Service, or via a terminal request. |
| The request is reformulated to conform to the format required by the target application. |
| The response is interpreted. |
| Comprehensive error handling is provided for any anomalous conditions that may result. |
| An error-free response is further reformulated to conform to the format required by the requester and delivered for use by any intelligent process, including Internodal's SNAPPI or SNAPPI Customer Service, or for direct terminal display. |
SNAPPI VendorLinks exist for each of the following financial industry application systems.
| Alltel MSPS |
| AMS ACLS |
| AMS CLSS |
| Check Free PEP+ |
| Data-Core CMF |
| Deluxe Checkbook Order System |
| Deluxe ChexSystem |
| DISC Interest Reporting |
| DTC Mainframe Dual Host Communications Facility |
| EPG Adjustments |
| FDR BankCard |
| Hogan CIS |
| Hogan IDS |
| IRS 1099/1098 Reporting |
| Lemans OLNACS |
| M&I CIS |
| M&I CMS |
| M&I IDS |
| M&I Midas |
| Shaw ILCS |
| Visa DPS Financial Transaction Inquiry System |
| Visa DPS Transaction Exception System |
SNAPPI VendorLinks also exist for the following non-financial application systems:
| BEA Tuxedo |
| Glovia Chess |
| IBM MQ Series |
| Radley Caras |
Copyright © 2000-2002 Internodal International, Inc. - All Rights Reserved -SNAPPI™ - Structured Network APPlication Interface™ - Logic Navigation Utility™ - LNU™ - Application Developement Facility™ - ADF™ - SNAPPI CGI™ - SNAPPI Customer Service™ - SNAPPI HLLAPI Script Processor™ - SNAPPI RF™ - SNAPPI VendorLinks™ - SNAPPI Workflow Manager™ - are trademarks of Internodal International, Inc. (Other names may be trademarks of other corporations.) For Additional Information Contact
Internodal International, Inc. |
